Refunds
14 days, no questions.
If Glassmail isn’t right for you, you get your money back. You don’t need to explain why.
Last updated 13 November 2026
Within 14 days of buying: a full refund, no questions asked.
How: email hi@glassmail.app from the address you bought with, or include your order number.
When: we answer within two working days. The money goes back to the card or account you paid with, usually within 5 to 10 working days, depending on your bank.
Try it first
Glassmail is free for 14 days with every feature, on your own accounts, so you can be sure before you pay. The refund is there in case you change your mind anyway.
What happens to your licence
When a refund is issued, the licence key is revoked and Glassmail goes back to needing a licence. Your mail is untouched: it stays on your Mac and with your email provider.
After 14 days
We generally can’t refund after 14 days. If something is badly wrong (for example Glassmail stops working with your account after an update and we can’t fix it), write to us. We’ll be fair.
Who handles the payment
Glassmail is sold through Polar, our merchant of record. Polar processes the payment and issues refunds, and your receipt comes from Polar. Nothing in this policy affects rights you have under consumer law where you live.